Resource Center Policies

One Body Collaboratives is a Christian ministry serving local churches and individuals in need in our community. Our Resource Coordination Center phone lines are open Monday through Friday from 9am to 1pm.   Our volunteers and/or our Resource Center Manager complete an intake with each caller which typicaly takes up to 20 minutes; the intake conversation is designed to find the best available resource to meet the need of each person. Sometimes the help will come from already existing community resources, such as agencies, social services, ministries, etc. However, when needs fall through the gaps of community care, we look to the one hundred-plus churches who belong to our multi-denominational network. Our staff and volunteers treat all individuals with dignity and respect and advocate for our callers to proactively find solutions to their needs.  As we are a Christian ministry, many times at the end of an intake will offer to pray with the individual, or the individual will ask for prayer. 

The telephone number to our Resource Center is 815-282-4384. If the call comes in when the RCC is closed, the caller has the option to leave a message which is returned the next business day. 

We make three promises to our partner churches:

1)     We will do our best to make sure that we do not ask a church to duplicate what is already being done.

2)     We will verify any relevant information to the need.

3)     We will make sure the need is manageable.

The individual with the need is who we speak directly with.  The referral may come from a church or agency, but it is the individual in need that must go through our intake process.  First, we gather information from the caller and make quick referrals for any immediate needs, then we conduct a more extended intake and give more personal recommendations. The intake process can take up to 20 minutes to complete.  When an individual calls our Resource Center they typically have one immediate need.  Through our intake process, we many times are able to meet the immediate need, but then also provide referrals to additional resources that may help with the individuals life situation.

While we do not have any specific eligibility requirements, the resources we are able to provide our callers are within our immediate area of Boone and Winnebago Counties. 

The caller must first demonstrate that they are facing a financial hardship or emergency situation. A hardship may be defined as but is not limited to a loss of a job, loss of spouse, medical diagnosis, left an abusive situation, or loss of government benefit. As a result of the hardship the individual may be unable to maintain utilities or rent, require assistance with a prescription, or financial assistance to attend medical appointments.

Assistance is provided in the form of appropriate referrals to address the callers needs based on the area of residence.  We will NOT provide assistance for hotel expenses, security deposit, cell phone bills, or cable bills.

One Body does not pay bills, like rent, deposits or utilities. We have no funds for client needs in our office.

If all resources have been exhausted, we may in rare occasions provide financial assistance.  Sometimes a church will pay a bill on our recommendation after we have verified their request. This is provided on a case by case basis, and assistance provided is paid directly to the party owed. Assistance is as follows:

  • · Electric, gas, sewer, or water bill at risk of being turned off.
  • · Rent assistance if the client is at risk of being evicted.
  • · Medication prescription – reviewed on a case by case basis.
  • · Gas card provided to attend recurring medical appointments for medical treatments.
  • · Food card if client requires special consideration due to diet or baby needs.

In all cases the caller must demonstrate the hardship is not recurring or a chronic issue, and they must have a plan in place in order for the issue not to reoccur. Financial assistance is provided no more than once every 12 months.  Supervisor approval is required for all applications submitted or for situations outside specified criteria.

Meet the Need Policy
Meet the Need is the web-based platform we use to help support the humanitarian efforts of local church, faith, non-profit, business, government, and community volunteers. Creating an account on Meet the Need allows community members to select needs that they would like to fulfill for their neighbors facing a hardship. From items such as school uniforms to furniture for a family in need, to acts of service such as tutoring a child or providing a ride to a doctor’s appointment.

All needs are verified and posted to church and community websites where they can be viewed and selected to be met by congregation members and community volunteers.

A need is entered into Meet the Need when the resource needed by a caller cannot be provided elsewhere.  The caller is notified that it can take up to 3 months to fulfill their need.  The caller can have up to 3 needs posted at any given time.  They can have additional needs added, not to exceed 6 needs/items per year.