Resource Office Policies

One Body Collaboratives (OBC)
Resource Coordination Center (RCC) Policies

About the RCC
The Resource Coordination Center serves One Body Collaboratives Partner Churches as a resource to connect congregants needs with community resources. We are a Christian ministry serving individuals in need referred to us by local churches in our community. While referrals are also provided by additional sources, priority is given to those referred to us by our Partner Churches. 

Our Resource Center matches resources with needs. We ask questions of our callers to determine what resources and referrals are available to them.  We provide referrals to community resources, such as agencies, social services, ministries, etc.  We do not have funds to pay bills like rent, deposits or utilities. Sometimes we are able to help with other resources and referrals. It can take one week to process an application and we need to verify any information relevant to the need.  We are unable to assist with emergency situations.

Our staff treats all individuals with dignity and respect and advocate for our callers to proactively find solutions to their needs.  As we are a Christian ministry, many times at the end of an intake will offer to pray with the individual, or the individual will ask for prayer. 

Our Ministry phone lines are open Monday through Friday from 9am to 1pm.   If the call comes in when the RCC is closed, the caller has the option to leave a message which is returned the next business day. 

We make three promises to our partner churches:
1. We will do our best to make sure that we do not ask a church to duplicate what is already being done.
2. We will verify any relevant information to the need.
3. We will make sure the need is manageable.

The individual with the need is who we speak directly with.  First, we gather information from the caller and make quick referrals for any immediate needs, then we conduct a more extended intake and give more personal recommendations. The intake process can take up to 20 minutes to complete.  When an individual calls our Resource Center they typically have one immediate need.  Through our intake process, we many times are able to meet the immediate need, but then also provide referrals to additional resources that may help with the individuals life situation.

Eligibility
While we do not have any specific eligibility requirements, the resources we are able to provide our callers are within our immediate area of Boone and Winnebago Counties. 

Policies
The caller must first demonstrate that they are facing a hardship. A hardship may be defined as but is not limited to, a loss of a job, loss of spouse, medical diagnosis, left an abusive situation, or loss of government benefit. As a result of the hardship the individual may be unable to maintain utilities or rent, require assistance with a prescription, or financial assistance to attend medical appointments.

Assistance is provided in the form of appropriate referrals to address the callers needs based on the area of residence.  We will NOT provide assistance for hotel expenses, security deposit, cell phone bills, or cable bills. One Body does not pay bills, like rent, deposits or utilities. We have no funds for client needs in our office.

Other Ways We Help
In unique circumstance, and when the need can be verified, we can also provide assistance as follows:

Go Fund! - This fund provides a gift card to a local gas station or bus passes. We provide these to families who are in need of transportation to a medical appointment, court appointment, appointment with a social worker, or to their place of employment. 

Grocery Assistance - This fund provides gift cards to local families from local grocery stores for those experiencing food insecurity, or referrals to a local food pantry.

Medical Fund - This fund is established to cover the cost of prescriptions, medical co-pays, as well as to provide basic medical supplies to an individual.  This need will be verified through direct contact with a physician or medical case manager.

Household Items/Personal Care Items/Baby Items – We can also provide assistance in the form of paper products, household cleaning supplies, personal care items and baby supplies.  Appointments must be made in advance, this type of assistance is available two times per year per family.